Lean For Mechanics – LeanGiving in the Real World

Visualize the work flow and limit each mechanic’s work
Have nightly check-ins to plan for the next days work
Conduct retrospectives at the end each week for continuous improvement

First, expert mechanics were doing low cost, routine jobs like oil changes instead of high performance jobs that brought in more revenue.
Second, mechanics spent overhead time ordering parts (instead of the service manager) rather than revenue generating time working on cars.
Third, a large backlog of cars were stacking up waiting for a mechanic to become available.

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